Terms of Service
Below are the official Terms of Service and warranty guidelines of RoboArt Private Limited for the AQI Purifier series (including ECO XR1 and XR2 models).
1. Warranty policy
- Duration: each unit is backed by an official 1-year warranty starting from the date of purchase.
- Coverage: this warranty applies specifically to manufacturing defects related to the motor and internal electronic circuitry.
- Consumables: the True HEPA 13 filter is a consumable component and is not covered under the warranty once the unit has been operated.
- Claim requirements: a valid warranty claim must be accompanied by the original purchase receipt and the serial number of the device.
2. Conditions & exclusions
- Mishandling: the warranty does not cover physical damage, cracks in the metal enclosure, or internal damage caused by dropping the unit.
- Power surges: damage resulting from extreme electrical fluctuations or high-voltage surges is excluded from free repair services.
- Unauthorized access: any attempt to disassemble the unit or perform repairs through third-party technicians will immediately void the warranty.
- Environmental exposure: damage caused by water seepage, excessive moisture, or operation in temperatures exceeding specified limits is not covered.
3. Customer support & service
- Service centre: all maintenance and warranty inspections are performed at our authorized facility: 1st Floor, 72-B TGC, Main Peco Road, Lahore.
- Official contact: for technical support or order inquiries, please contact our dedicated line at +92 323 0499776.
- Filter replacement: to maintain the 255 m³/hr CADR, users are advised to replace the HEPA filter according to the air quality levels in their area.
4. Liability
- Performance: actual room air quality may vary based on room sealing and external pollution levels.
- Usage: the company is not liable for any health-related claims beyond the stated technical air-purification capabilities of the True HEPA 13 system.